We are pleased to announce that we've updated our payment process to offer clients multiple options for making payments.
For the past few years, we've been using Freshbooks to manage our time tracking, estimates and invoices. That has allowed us to accept payments online via credit cards. But, payments were processed through PayPal and this meant that you were required to create a PayPal account. And that sometimes there were issues with getting your payments accepted by PayPal.
We now have the ability to process credit cards online, without leaving the payment screen and without the need for you to create or use a PayPal account. Or, if you want to pay with funds in your PayPal account, you can do that. We can even accept credit card payments over the phone. And, as always we don't store the credit card information on our servers, nor do we have access to our clients' credit cards.
Since the payment screens will change a little, here's a quick explanation of what you'll see and what your options are:
When you click the link in your email, you will see this information at the top of your invoice. You may choose to pay via PayPal, or choose to pay online using your credit card.
Important things to note:
- If you choose to pay via PayPal, you must have a PayPal account and be paying with your PayPal balance or linked checking account.
- If you choose to pay via credit card, no PayPal account is required.
Paying with a Credit Card
Clicking Pay Online will take you to the following screen. The address information should be completed for you, so ensure that it matches your credit card billing address or update it as necessary. Fill out the credit card information, click Pay Now and you're done!
Paying with PayPal
Clicking Pay with PayPal will take you to the following series of screens.
Click the Pay with PayPal button again to be directed to the customary PayPal payment screen.
You can still make payments mailing a check to the address on your invoice - that hasn't changed! And as always, you will receive a receipt via email from the invoicing system once your payment has been processed.
If you have any questions or issues with this new process, please let us know!
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